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| Contact Us / Customer Service |
| Address |
240 Edward Street
Aurora, Ontario
L4G 3S9
Canada
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Extension |
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| Accounts Receivable, General Invoice Inquiries and Credit Card Payments |
4330 |
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| Advertising Sales |
4207 |
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| Cancellations, Returns or Credits |
4271/4201 |
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| Editorial |
4273 |
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| Judgment Ordering |
6110 |
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| Looseleafs, Compilation, Missing Pages |
6110 |
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| Name or Address Changes |
6110 |
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| Product & Business Development |
4635 |
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| Sales |
6110 |
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| Training (Customer) |
4213/6406 |
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| Editorial Department |
905-841-5574 |
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| General |
905-841-5085 |
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| Sales and Advertising Department |
905-841-1745 |
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| Head Office Business Hours |
Monday – Thursday 8:30 a.m. – 4:45 p.m. (EST)
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Friday 8:30 a.m. – 1:30 p.m. (EST)
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| Sales, Customer Service & Training |
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email (click name) |
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Advertising in Directories, Reports and Summaries |
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Alberta |
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Annuals, International & all
United States |
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British Columbia |
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Directories |
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Manitoba |
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New Brunswick |
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Newfoundland and Labrador |
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Northwest Territories |
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Nova Scotia |
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Nunavut |
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Ontario Postal Codes: L0A-L9Z M0A-M5B M5G M5M-M5V M5Y-M5Z M6A-M6Z M8A-M9Z N0A-N9Z P0A-P9Z |
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Ontario Postal Codes: K0A-K9Z |
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Police Services |
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Prince Edward Island |
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Québec |
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Saskatchewan |
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Toronto Postal Codes: M5C M5E M5H M5J M5K M5L M5W M5X M7A-M7Y |
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Universities (in Canada) |
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Yukon |
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| Alberta |
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| Ontario |
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| Payments |
| To make or confirm payment of an invoice |
Ext. 4330 |
If you are missing an invoice,
to obtain a .pdf copy by email.
Please supply the following information when submitting your request:
- Customer #
- Invoice #(s) required
If you making payment of an invoice electronically by EFT, Direct Deposit or Wire Transfer,
to send your remittance advice to ensure proper and timely processing of your remittance.
Please supply the following information when sending your notification:
- Customer #
- Invoice #(s) being paid
- Date of deposit or transfer
- Company Name
- Name as it appears on banking transaction
If you are missing pages or have any problems with a binder, please
to contact our missing pages department.
Please supply the following information when submitting your request:
- Title of the Publication
- Pages Missing (by page number)
- Customer Account Number
- Address
Note: Depending upon the number of pages requested, a charge may apply.
| Customer Name or Address Changes |
To change the information contained on your customer record, please
to email the change to our records department at. Please include the following information:
- Customer Account Number
- Contact Person (making the request)
- Phone Number
- Change to Record
All changes to customer records will be verified with a follow-up telephone call to ensure that the change is processed correctly. Requests that do not contain a contact person and phone number can not be processed.
| Canadian Law List Record Changes |
To change the information contained on your Canadian Law List record, please
to email the change to our records department. Please include the following information:
- Contact Person (making the request)
- Phone Number
- Change to Record (including current information listed)
All changes to Canadian Law List records will be verified with a follow-up telephone call to ensure that the change is processed correctly. Requests that do not contain a contact person and phone number cannot be processed.
| Electronic Product Customer Training |
Canada Law Book provides training to customers on the electronic products that we publish. For training requests in Western Canada (British Columbia, Alberta, Manitoba, Saskatchawan, Yukon Territory, Northwest Territories, Nunavut) please email
For training requests in Eastern Canada (Ontario, Québec, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador), please email
For Academic training requests, please email
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All prices are in Canadian funds. Canada Law Book reserves the right to make adjustments to prices without prior notice. All prices are net and are subject to the applicable taxes and shipping/handling charges. Thirty-day payment is extended on all accounts. Interest will be charged on overdue accounts. Interest-free terms and time payments are available on request for orders exceeding $500. Orders originating outside of Canada will be billed in Canadian funds and may carry a small surcharge dependent on freight, handling and/or postage costs.
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All Canada Law Book publications and online services, excluding DVD's, are available for a 30-day examination from the date of the invoice. Full credit will be issued provided that they are returned in the condition in which they were shipped. Regular shipping and handling charges will be credited. (Special rush couriers charges will not be credited.) DVD sales are on 5-day approval.
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Many of Canada Law Book’s products are available on subscription, including law reports, newsletters, journals, looseleaf publications, online services, annuals, directories and practice manuals. Subscribers receive updated content and are billed automatically, either at the commencement of a new volume or issue, when updates are published, or on a specific date. Customers will be placed on subscription at the time of ordering and may discontinue a subscription at any time. If a looseleaf supplement is issued within 60 days of the initial purchase of the main work, the update is sent at no charge.
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All shipments are F.O.B. Aurora. Prices do not include postage, freight or other shipping charges. When payment accompanies your order you will be charged $5.00 per item for shipping & handling (plus applicable taxes) to a maximum of $20.00 (applies only for new orders within Canada). Orders outside Canada will be charged standard rates for shipping and handling, based on the product and quantity ordered. |
Customers may order online at www.canadalawbook.ca, or contact us by phone or fax at the numbers below:
In the Toronto area: (905) 841-6472
Toll free number: 1-800-263-2037 or 1-800-263-3269 (Canada only)
Fax: (905) 841-1745
Please refer to your account number (if known) on all correspondence, orders, returns and payments. Your account number can be found in the top right hand corner of your invoices, after the dash. |
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A claim for non-receipt of a book must be made within 30 days of the statement date. |
E-mail our
if you require any assistance installing, searching or printing from our electronic products. Support is free of charge.
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Toll-free phone support is available to electronic product subscribers. Call the Canada Law Book support helpline to get started with any CD-ROM or Internet service. Call in the Toronto area direct (905) 713-4250, or toll-free direct at 1-866-614-7033 Monday through Friday, 8:30 a.m. to 8:00 p.m. E.S.T.
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Canada Law Book provides training to our customers on all electronic products that we publish. For training requests in Western Canada (British Columbia, Alberta, Manitoba, Saskatchawan, Yukon Territory, Northwest Territories, Nunavut) please email
For training requests in Eastern Canada (Ontario, Québec, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador), please email
For Academic training requests, please email
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| Editorial & Product Development |
Canada Law Book takes considerable care and pride in ensuring that our products and services are of exceptional quality, and that they meet the requirements and expectations of their users. Should you have any comments or questions regarding the content in any of our publications, we invite you to send them to
Director, Editorial & Production. |
Canada Law Book is at the forefront of legal publishing. No other company in Canada has a more established reputation for publishing excellence and quality within the legal profession. If you are considering writing a book or other legal reference work, Canada Law Book can make it happen.
When you publish with Canada Law Book our experienced staff is available to assist you every step of the way with hands-on support and a personal touch. The product and business development group at Canada Law Book is comprised of lawyers with publishing expertise and a thorough understanding of the information needs of the legal profession. They will help you think through your publishing proposal and assess the viability of the project.
To receive additional information or assistance in putting together your proposal, we invite you to contact one of the members of our Product & Business Development team at 1-800-263-2037 or 1-800-263-3269 (Canada only) or in the Toronto area at (905) 841-6472. They look forward to working with you to ensure a successful publishing venture.
Michael Jones
Director, Product & Business Development
Ext. 4635, email
Practice Areas: Primary Law
Cathy Bennett
Product & Business Development Manager
Ext. 5417, email
Practice Areas: Aboriginal, Environmental & Natural Resources, Human Resources, Labour & Employment, Professions
Susan Goodman
Product & Business Development Manager
Ext. 4277, email
Practice Areas: Administrative, Advocacy, Civil Litigation, Law Practice, Municipal, Real Property
Graham Peddie
Product & Business Development Manager
Ext. 4638, email
Practice Areas: Corporate & Commercial, Criminal, Immigration, Intellectual Property
Rebecca Tobe
Product & Business Development Manager
Ext. 4278, email
Practice Areas: Constitutional & Human Rights, Education, Family, Health & Medical, O'Brien's, Wills, Estates & Trusts
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